The government has removed COVID restrictions we are pleased to announce, in our veterinary COVID update that we can partially lift our safety measures.
Firstly, we would like to thank all our wonderful clients for their understanding and cooperation with Molecare during the pandemic. Thankfully, our safety measures have allowed us to continue to operate throughout the pandemic without having an effect on the service to our clients and our patients’ welfare.
Consultations with a vet or nurse:
We are excited to welcome our clients into the practice to be present for their animals’ consultations. In order to keep our clients and team safe we ask that:
- Any client entering the building must wear a face covering unless medically exempt
- We have a maximum capacity of 3 clients in the waiting room at any time. Please note, our waiting room is not big enough to comfortably house lots of people with a 1-2 metre distance, so if it is busy, please use common sense and stay outside until there is room.
- As soon as the vet/nurse is available, they will call you in to the consultation room. We ask that only one client is present in the consult room due to the size and structure of rooms.
We are still able to offer our socially distanced consultations as we have been during the pandemic. If you would prefer this, please let the team know.
For those self-isolating or with symptoms of Coronavirus
We ask that you do not visit the practice to avoid the spread of coronavirus.
Please call to discuss the options available to you.
We are still able to offer telephone or video consultations by appointment where the vet is satisfied that this is the only option and in the best interest of the patient with their presenting symptoms.
Repeat prescriptions
Repeat long term medicines must be requested via our Online Repeat Prescription service or by telephone. All requests will need to be reviewed by the team and authorised by a veterinary surgeon. For more information on our Online Repeat Prescription service, please see the Repeat Prescriptions page of our website.
We can still offer the option for postal delivery with repeat medications if you are unable to visit us to collect. We must charge for the service of posting as it is a considerably longer process for our staff and includes postage costs.
We are not able to post controlled drugs (for example Gabapentin, Tramadol, Epiphen etc)
Collection of medicines from the practice
If you are collecting medicines from the practice, we will ask that you come to the reception window labelled “medication collection point”.
Thank you very much for your understanding during these unusual circumstances. We are slowly returning to the new normal and are looking forward to the time where we can remove all safety measures. We will update you as and when any changes happen.
Thank you for reading our Veterinary Covid Update.
Yours faithfully,
Your Dedicated Team at Molecare
